Store Policy

Last Updated: 3/5/2026

Return & Refund Policy
Due to the collectible nature of trading cards, NETPRO® Trading Cards maintains a limited return policy.

All Sales Final
All sales are considered final. Trading cards are collectible items whose value and condition can be affected by handling, storage, and third-party grading submissions.

Damaged or Incorrect Items
If you receive an item that is damaged during shipping or if the incorrect item was sent, please contact us within 5 days of delivery.

To process a claim, customers may be asked to provide:

  • Order number
  • Photos of the item
  • Photos of the shipping packaging

If a claim is approved, NETPRO® Trading Cards may offer a replacement, store credit, or refund at our discretion.

Condition of Returned Items
Any approved return must be:

  •  In the same condition in which it was received 
  • In its original protective packaging
  • Unaltered and not submitted to a grading service

Items that have been opened, altered, graded, or otherwise modified are not eligible for return.

Shipping Costs
Shipping costs are non-refundable unless the return is due to an error on our part. Customers may be responsible for return shipping costs unless otherwise specified.

Pre-Order Policy

Last Updated: 3/5/2026

NETPRO® Trading Cards may offer certain products for purchase on a pre-order basis prior to their official release or completion of production.

Pre-Order Availability
Pre-order products allow customers to reserve items before they are officially released. Quantities may be limited, and placing a pre-order does not guarantee future availability once the product is released.

Payment
Full payment is required at the time a pre-order is placed. Payment processing is securely handled through Shopify and its integrated payment services.

Release Dates
Estimated release or shipping dates may be provided for pre-order products. These dates are estimates only and may change due to production schedules, manufacturing timelines, or other factors outside our control.

NETPRO® Trading Cards is not responsible for delays that occur during the production process.

Shipping
Pre-order items will ship once production is complete and the product is available for fulfillment. If a single order contains both pre-order items and in-stock items, the order may ship together once all items become available unless otherwise stated.

Cancellations
All sales are final. Once a pre-order item has entered the fulfillment process or has shipped, the order may not be canceled.

Auction Policy

Last Updated: 8/20/2026

By registering for or placing a bid on any auction hosted by NETPRO® Trading Cards, you acknowledge and agree to the following terms:

Bidding
All bids are considered a commitment to purchase. By placing a bid, you agree to complete the purchase if you are declared the winning bidder. Bids may not be canceled or withdrawn once submitted.

Bidder Verification
A $1 verification deposit is required before participating in an auction. This deposit is used for bidder verification purposes and will be refunded if you do not win. If you win an auction, the $1 deposit will be applied toward your purchase.

Automatic and Straight Bidding
Bidders may place a Straight Bid for a specific amount or use Automatic Bid to establish a maximum bid. With Automatic Bid, the auction system will bid on your behalf in the required increments up to your selected maximum.

Auction Closing & Extended Bidding Auctions are scheduled to close at the date and time displayed on the individual listing. If a bid is placed in the final 30-minutes of time, an extended bidding period of 10 minutes will be added. During this time, each new bid placed will extend the auction by an additional 10 minutes. This process, commonly known as "popcorn bidding," will continue until a full 10-minute period passes without a new bid. The highest eligible bidder at that time will be declared the winner.

Winning Bids & Payment
At the conclusion of the auction, the winning bidder will have the option to complete payment using the credit card stored on file during bidder verification or by bank wire. Winning bidders will be contacted by NETPRO® Trading Cards with payment instructions. Failure to complete payment within the provided timeframe may result in cancellation of the transaction, loss of bidding privileges, and the item being offered to another bidder or relisted.

All Sales Final
Winning auction purchases are final and may not be canceled, returned, or exchanged except where required by law.

Technical or Listing Errors
NETPRO® Trading Cards reserves the right to pause, extend, cancel, or void an auction or bid in the event of a technical malfunction, listing error, suspected fraudulent activity, or other circumstance that may compromise the integrity of the auction.

Bidder Conduct
NETPRO® Trading Cards reserves the right to reject or remove bids, restrict bidding privileges, or suspend accounts when necessary to protect the integrity and fairness of our auctions.

Item Description & Condition
Bidders are responsible for reviewing all photographs, descriptions, condition information, and auction terms before bidding. Questions regarding an item should be submitted prior to placing a bid.

By placing a bid, you confirm that you have read, understood, and agree to this Auction Policy and accept responsibility for any winning bid placed through your account.

Product Changes
NETPRO® Trading Cards reserves the right to make minor adjustments to product design, packaging, or specifications during the production process.

Contact Us
If you have questions about this Store Policy or how your information is handled, please contact us at:

NETPRO® Trading Cards, LLC
Email: support@NETPROcards.com